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Q: What do I need to do to open an account for water, sewer and garbage service?

A: You can apply for service in the Utility Billing office located on the first floor of City Hall at 555 S. Washington Ave. in Titusville. Our office hours are from 8:00 a.m. until 5:00 p.m. Monday through Friday.

Q: What is the amount of a deposit?

A: For residential service the deposit is $40.00 for water $60.00 for sewer and $14.00 for garbage. Commercial deposits will vary according to meter size. An administrative fee of $15.00 will also apply. You may contact the Utility Billing Department at 383-5791 for more information.

Q: Will my deposit be refunded?

A: Residential deposits are refunded after (36) consecutive months of good payment history.

Note - Commercial deposits are not refunded till the account has been terminated.

Where can I pay my bill in person and are there alternate payment methods?

A: Payments can be made in person at the Billing and Collections Division, 555 S Washington Ave., in Titusville. You can also deposit your payment in the night drop boxes* at the front entrance to City Hall, or on the northern side of the City Hall in the City Hall parking lot. Please remember to write your account number on your check to ensure your account is properly credited.

You can also make payments over the phone or in person via Visa/MasterCard. You may set up an automatic monthly pay arrangement via your MasterCard/VISA by applying in person at the Billing and Collections office.

As part of the City's strategic goals, our future plans include on-line customer service, including access to account information and payment via the Internet.

*Drop box payments will be processed the next business day.

Q: How do I terminate my account?

A: You may come to City Hall during our business hours to fill out a termination of service form or call us at 383-5791. You will need your forwarding address, social security number, forwarding phone number & the date you would like service to be disconnected.

*If you own the property your meter can be disconnected at the street but this will not circumvent the fixed fees that will be billed to your account until the property is either sold or rented.

Q: What if I want my service disconnected temporarily?

A: Your service can be temporarily disconnected by coming to City Hall during our business hours or calling us at 383-5791. There will be a $15.00 administrative fee for this service.

*Even though your meter has been temporarily disconnected this does not stop the fixed monthly charges for water, sewer and garbage. These charges continue each month until the property is either sold or rented.

Q: What do I need to do about changing my mailing address?

A: You may change the mailing address your bill is sent to by calling the Utility Billing Division at 383-5791 between the hours of 8:00 – 5:00 Monday – Friday. Or, by sending the request in writing to P.O. Box 2807 Titusville, FL 32781.

Q: What is the fixed Monthly Charge that appears on my bill?

A: The fixed monthly fee that appears on your bill is to pay for the fixed costs associated with supplying service to your property.

Q: Under what circumstances can my bill be adjusted?

A: A customer may receive an adjustment to their utility bill for a main line break, a pool fill or if the customer can supply other documentation to support that the sewer was not actually used. A written request must be submitted (60) days after receipt of the bill for which the adjustment is being requested. For more details of the adjustment process please call the Utility Billing office between 8:00 A.M – 5:00 P.M. Monday – Friday at 383-5791.

Q: How often will I be billed?

A: Once per month you will be issued a bill that is due (15) days from the time of billing.

Q: What happens if I do not pay my bill?

A: If your bill is not paid (30) days from the time of billing the water service will be disconnected for non-payment and will not be restored until the account balance is paid in full along with a $25.00 reconnection charge and appropriate deposits if they have been refunded.

Meter Related Questions

Q: How often is my meter read for billing?

A: Your meter will be read once per month.

Q: What do I do if I believe my meter to be misread?

A: Please contact the Utility Billing Department at 383-5791 to have a field service representative come to your home to re-read your meter and check for a leak. A leak check is performed by watching your meter for ten minutes and if the meter moves with no water running in the home a leak is present. There is no charge for this service once a year. If the customer requests this service more then once a service charge will be debited to their account.

Q: Can I have my water meter tested for accuracy?

A: Yes, however if the test comes back as the meter registering within AWWA standards a service charge of $45.00 will be debited to the customers account. Note: If the re-read and meter test come back as accurate there will be no adjustment to the bill.